Selected Designs

Two iPhone screens showing the Apple Support Assistant — a chat onboarding screen and an active AI conversation answering an AppleCare+ question
Apple Support Assistant
Product Design / Generative AI Experiences
An AI-powered chat feature designed to help millions of Apple customers resolve issues faster,  without waiting for a human agent.

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iPhone and MacBook mockups showing Apple Support troubleshooting UI — a Sound issue page on mobile and a Restart Your iPhone modal on desktop
Apple Support Reusable Settings
Product Design
A scalable design system for troubleshooting flows, built to work consistently across iOS and web at Apple Support scale.

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iPhone screen showing an AppleCare+ for Business Essentials repair request flow for a cracked screen, with options to submit a request or bring in for repair
AppleCare+ for
Apple Business Essentials
product design
End-to-end product design for a new AppleCare+ repair request flow tailored to business customers managing devices across their organization.

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iPhone screen showing the GoTech Repair onsite service scheduling flow with a calendar, morning and afternoon time slots, and repair details for a cracked screen
AppleCare Onsite Service
product design
Designing the scheduling and service experience for Apple's onsite repair program, from appointment booking to repair detail confirmation.

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iPad and iPhone mockups showing the redesigned Apple Support app — a device list with topics including Repairs, Device Performance, and Subscriptions
Apple
Support App Redesign
Design Systems + Product Design
A full redesign of the Apple Support app, establishing a new design system and unified product experience across iOS and iPad.

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MacBook and iPhone mockups showing the Eden vendor dashboard — a job detail view with account manager info, entry instructions, and task assignment
Eden
Interaction Design

As the sole designer at a YC-backed startup, designed the full product suite end-to-end — iOS and Android apps, web dashboards, branding, and marketing.

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